New Customers

IT starts with understanding your business

The Onboarding Process

• Discovery of your business goals

  Our team will meet at your office to discuss your current environment—including any technology frustrations, processes, and future business goals. Your goals become our goals and we work together to strategize how to get there.

• In-person audit

  Using our auditing tools, we get a baseline of your technology, including looking for any vulnerabilities or issues on the network needing attention. With this information, we are able to provide recommendations to help your company stay secure and efficient.

• Your onsite IT manager

  Every client is assigned an IT Manager—your first line of defense. The IT Manager acts as an extension of your team. They know your employees, technology, and most importantly: your business.  We love it when the IT Manager sits at your side of the table during business reviews and even gets invites to holiday parties!

• Cleaning up loose ends

  While we onboard your business, we will close any gaps that we've discovered and discussed with you during the audit process. This way, we can start our partnership off on the right foot.

• Technology roadmap & planning

  Your assigned Technical Account Manager will schedule quarterly or bi-annual Regular Business Reviews with your key stakeholders to discuss your technology and software lifecycles.

• Unraveling complex challenges

  Often when we meet a new client, we find there are complex tasks that have been stalled due to a lack of expertise or capacity. We come in to assess, plan, and implement your neglected projects.